Effectiveness and Impact of Psychological Support
Student Satisfaction Survey on the Services of the Psychological Support Unit
Student Name (Optional): __________________________________________
Dear Student,
This questionnaire aims to assess your level of satisfaction with the services provided by the Faculty's Psychological Support Unit, including seminars, workshops, and counseling sessions. The results will be used solely to improve and enhance the quality of the services provided.
All information will remain confidential and will be used exclusively for development and quality improvement purposes.
Please place a check mark (✓) in the box that best reflects your opinion.
| No. | Statement | Agree | Agree to Some Extent | Disagree |
|---|---|---|---|---|
| Section I: Accessibility of Services | ||||
| 1 | It is easy to access the Psychological Support Unit when needed. | |||
| 2 | Clear information about the Unit's services is available. | |||
| 3 | The Unit provides multiple and accessible communication channels. | |||
| 4 | The Unit's working hours are suitable for students' needs. | |||
| Section II: Effectiveness of Psychological Services | ||||
| 5 | The psychological services helped me cope with psychological stress. | |||
| 6 | The Unit's activities contributed to improving my psychological well-being. | |||
| 7 | The services helped improve my problem-solving abilities. | |||
| 8 | I have become more capable of adapting to university life. | |||
| 9 | The Unit's activities met the objectives I expected. | |||
| Section III: Environment and Supporting Services | ||||
| 10 | The Unit provides a comfortable and safe environment. | |||
| 11 | The Unit maintains the privacy and confidentiality of beneficiaries. | |||
| 12 | I have confidence in the services provided by the Unit. | |||
| Section IV: Overall Satisfaction with the Unit | ||||
| 13 | I am generally satisfied with the services of the Psychological Support Unit. | |||
| 14 | I would recommend my colleagues to benefit from the Unit's services when needed. | |||
| 15 | The Psychological Support Unit contributes to promoting students' mental health and well-being. |
Thank you for your valuable participation and contribution to improving our services.